On Building A Potential Knowledge Base - A Special ACCSYS Report

One of the significant aspects of a program in knowledge management can be the creation of a knowledge base. More typically than not, the knowledge base is an informal accumulation of loosely specified items identified as knowledge to the organization. The purpose of this report is to expose and discuss some of the important issues in more formally structuring a knowledge base. As knowledge management and their associated knowledge bases evolve more considered approaches to creating them will be needed. Four topic areas are covered in this report: identification of measurements for the potential of knowledge, considerations about making the knowledge useful, structure and representation of knowledge, and the people who will create the knowledge base. The Table of Contents of this report follows.

• TABLE OF CONTENTS
• POTENTIALITY OF KNOWLEDGE
• A. FORMS
• B. ATTRACTION
• C. USES
• D. SOURCE
• E. RELEVANCE
• F. DISTANCE
• G. PAYMENT
• H. BUSINESS VALUE (ROI, CONTRIBUTION TO THE BOTTOM LINE)
• MAKING THE KNOWLEDGE USEFUL
• A. CONSIDERING THE AUDIENCE
• B. WHERE TO START – IDENTIFYING CONTENT POSSIBILITIES
• C. A SHORT LIST OF POSSIBILITIES
• 1. List of Experts
• 2. How To Do's
• 3. What's Going On
• 4. Where Is It?
• STRUCTURE AND REPRESENTATION
• A. HOLISTIC ORGANIZATIONAL PRINCIPLES
• B. FORMAL ORGANIZATIONAL PRINCIPLES
• 1. Taxonomy and Ontology
• 2. Ontologies
• C. PRACTICAL ORGANIZATION PRINCIPLES
• 1. File Folders
• 2. Classification Systems
• D. REPRESENTATION PRINCIPLES
• 1. Representation Types
• 2. Unstructured Knowledge
• 3. Semi-Structured
• 4. Structured Knowledge
• THE PEOPLE, THE PEOPLE
• A. BY EDICT
• B. BY REWARD
• C. AS PART OF PROCESS
• D. GROUND UP

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